Frequently asked questions
We ship worldwide. All our pieces ship within 5-7 business days of your order. Shipping times are additional to the above processing time of 5-7business days. There are no tracking numbers available unless you select and pay for the Tracking or Courier option at checkout.
We are not able to track your parcels without the tracking number. If you require a tracking number, please purchase during the checkout stage of your order.
All orders are shipped from the UK via Royal Mail or Parcel Force.
We can not be held liable for delays in the postal system due to unforeseen circumstances or issues that are out of our control, i.e. Coronovirus, Brexit, etc.
International shipments may be subject to import duties and taxes once your order reaches your country. Customs only hold parcels for between 3-5 days for payment of fees/duties. Please check your inbox including your spam/junk folders for any customs related emails. In some countries Customs may also call if you cannot be contacted by email. See below for more details on Customs.
Shipping services and times vary around the world. If you have any questions, please email us at
email@example.com before making your purchase.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item (when we have been contacted beforehand). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. A refund will be given to your original payment method if any items your received were faulty or damaged in transit.
Your refund will take into account any fees, charges, etc incurred by Vaisselle during the refund/return process. Please note that it may take up to 14 days to process refunds before being approved/rejected.
Any returns received that we are not contacted for will be held for 14 days. If we are not contacted within that period, your items may no longer be valid for a refund. Any refund that may be available will have all costs deducted for the returns process including a restocking/handling percentage fee of the original order total.
We must be contacted before a return/exchange is made, please contact us via email
firstname.lastname@example.org before a return is made.
Import Taxes and Duties
International shipments may be subject to import duties and taxes once your order reaches your country. Additional charges for customs clearance, taxes and duties are the responsibility of the recipient; we do not control these charges and cannot predict what they may be. Any returns to Vaisselle that are due to failure to pay duties/taxes, etc, the customer will be liable for any outstanding balance and/or return fees/surcharges/duties, etc charged to Vaisselle by customs, handling agents, couriers, etc. Customs only hold parcels for between 3-5 days for payment of fees/duties.
Please check your inbox, including your spam/junk folders for any customs related emails. After this your parcel may be returned to us or abandoned by customs, if no payment is received by customs/handling agents. If returned to us by customs/handling agent/customer or any other interested party, the customer/receiver is liable for any fees/surcharges/costs incurred to Vaisselle, during the return process. Any refund that may be available will have all costs deducted for the returns process including a restocking/handling by Vaisselle.
Please contact your local customs office for further information on customs fees/duties. Any other queries please get in contact with us via email:
All sale and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
Where are you based?
We are based in London, United Kingdom
Every purchase is final sale, unless the product is damaged or defective, in which case we may be able to offer a refund or exchange. We must be notified within 14 days of the purchase date.
Cancellation of an order must be made in writing to the below email address within 14 days of receiving your items. Any customised items are non refundable. Return costs for shipping are the customers responsibility. Returns may be liable for a restocking fee and any fees that are charged to Vaisselle by customs, agents, couriers, etc will be deductible from your order total once returned to us.
Our initial shipping fee will be deducted from the order total if the item is not damaged/defective. Please note that it may take up to 14 days to process, once your item arrives back with us. We cannot accept returns unless we have been contacted beforehand and the return has been confirmed/ agreed by both parties.
Any returns received that we are not contacted for and confirmed will not be refunded.
If we are not contacted within that period, your items may no longer be valid for a refund. Any refund that may be available will have all costs deducted for the returns process including a restocking/handling fee of the original order total.
Please contact us at