All orders are shipped from the UK via Royal Mail, unless the courier option is selected at checkout. We then use a partner courier such as, FedEx, DHL, TNT, DPD, UPS and many others to provide the best service to you in your home country.
We can not be held liable for delays in the postal system due to unforeseen circumstances or issues that are out of our control, i.e. Coronavirus, Brexit, Christmas backlog, etc.
Shipping services and times vary around the world. If you have any questions, please email us at email@example.com before making your purchase.
Every purchase is final sale, unless the product is damaged or defective, in which case we may be able to offer a refund or exchange. We must be notified within 28 days of the purchase date.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Refunds (if applicable)
International shipments may be subject to import duties and taxes once your order reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control these charges and cannot predict what they may be. Please contact your local customs office for further information.
Import Taxes & Duties
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.